We hope you love any product you purchase from HeavySet. But sometimes problems do happen, and if they do, we look forward to working with you to solve any problems as soon as they may arise.
We offer a 7 working day returns and refund policy from the date of delivery in accordance to the DSR. You will receive the full refund to the value of the order (delivery costs not included). The parcel must be returned in brand new condition, unopened and in the original packaging. The customer must bare the delivery cost of the return of the product/order. This applies to all orders with us unless:
- Products that are ordered in error or that you changed your mind on will be entitled to a credit note at our discretion.
- Products that are faulty due to manufacturing process are entitled to a credit note under the manufacturers’ warranty for a limited time specified in the manufacturer’s terms and conditions (usually three months). If a product is credit noted due to manufacturing defects, the buyer is responsible for the return of the goods to such address as directed by the supplier. We will then offer you a credit note on return including all reasonable postage costs. This does not affect your statutory rights.
- Products that are damaged in transit to the customer CANNOT be refunded. If a product is damaged in transit the customer or recipient must NOT sign for the delivery. Instead the customer must refuse delivery by the courier and then contact us for further details.